Starter
One inbox, no minimum. For teams answering a few hundred messages a week.
$0.65
per resolved conversation
- One inbox
- Help centre sync
- Weekly gap report
- Month to month, cancel any time
SIMBA platform
The right commercial model for the right ecosystem
SIMBA is not a one-price SaaS template. We size the engagement around the member journey, partner network, service flow and governance needs of the operating model.
Growth
MOST TEAMS
From 2,000 resolved a month. Everything the agent can do, with a person always one click away.
$0.55
per resolved conversation
- Unlimited inboxes
- Refunds and order actions
- Tone training on your signed replies
- Shared Slack channel
- Two-week shadow rollout
Enterprise
From 20,000 resolved a month, with the paperwork your security team will ask for.
Custom
talk to us
- EU or US data residency
- SSO, audit log, retention controls
- Model card and security review support
- Named implementation lead
Commercial model
Three ways to deploy SIMBA across a stakeholder network
What it includes
Pilot
Scale
Ecosystem
Access and onboarding
Member registration and identity flow
Pilot: Included
Scale: Included
Ecosystem: Included
Eligibility and verification checks
Pilot: Included
Scale: Included
Ecosystem: Included
Referral and routing logic
Custom
Scale: Included
Ecosystem: Included
Service discovery and API integration
Custom
Scale: Included
Ecosystem: Included
Operational coordination
Stakeholder mapping and operating model
Pilot: Included
Scale: Included
Ecosystem: Included
Payment and data exchange support
Custom
Scale: Included
Ecosystem: Included
Workflow and audit tracking
Pilot: Included
Scale: Included
Ecosystem: Included
AI-assisted service support
Custom
Scale: Included
Ecosystem: Included
Delivery and governance
Discovery and design workshops
Pilot: Included
Scale: Included
Ecosystem: Included
Implementation support
Pilot: Included
Scale: Included
Ecosystem: Included
Governance and operating rules
Custom
Scale: Included
Ecosystem: Included
Longer-term ecosystem partnership rollout
Pilot: Custom scope
Scale: Included
Ecosystem: Included
Commercial structure
Pricing basis
Project-based
Service and usage-based
Strategic partnership model
Contract type
Pilot engagement
Extension agreement
Ecosystem partnership agreement
Support model
Dedicated onboarding
Shared program support
Named platform lead
The final commercial structure depends on stakeholder count, service complexity, data exchange needs and the scale of the rollout.
FAQ
The practical questions, answered
Need a partner model tailored to your network?
We can map the right scope for your stakeholders, integration needs and rollout plan.
Does SIMBA have a standard price list?
No. SIMBA is priced around the stakeholder ecosystem, operating model, service depth, integration needs and governance structure of each deployment.
Can we start with a pilot?
Yes. In many cases the first stage is a pilot to validate onboarding, service flow, verification rules and stakeholder coordination before broader rollout.
What changes as the platform scales?
The main changes are in ecosystem scope, partner integration, data exchange, governance and operational support. The architecture remains the same, but the rollout becomes more complex and deeply integrated.
Do you support health and finance ecosystems together?
Yes. SIMBA is designed to support connected service models that span healthcare, payments, identity, funders and community access pathways.
Is discovery included?
Yes. Discovery is usually the first step and covers stakeholder mapping, service flow analysis, verification checks and the implementation pathway for the network.
Can SIMBA work across public and private partners?
Yes. The operating model is built to coordinate multiple institutions and stakeholder groups without losing trust, accountability or service clarity.