One trusted entry point
MEMBER JOURNEY
VERIFIED
1
Single registrant profile across services
Members, clinics, payment providers and ecosystem partners all work from the same verified record instead of isolated systems.
Smart Integrated Market & Business Architecture
Connected access for members, providers and partners.One platform, better outcomes.
SIMBA brings registration, identity checks, service discovery, member access, referrals, payments and data exchange into a single trusted operating model.
Request a demo
24/7
Service and response coverage
1m 58s
Median response time
AI-assisted
Clinical workflow support
Why it matters
How SIMBA changes the operating flow for connected services
Faster access to care and services
CASE FLOW
READY
“Patient referred and matched to provider”
Referral and eligibility checked
→ Provider
People move from registration to referral and payment with a clearer flow and less friction at the point of need.
Better coordination between stakeholders
ECOSYSTEM
SYNCED
CHECK-IN
SERVICE
“Eligibility and payment status confirmed”
Identity → Access → Referral
02:14
Data exchange, workflows and accountability become easier to manage when the ecosystem shares a strong digital layer.
Built for accountable growth
PARTNERSHIP MODEL
NETWORK
Stakeholders
Health + finance + community
Access
Verified and trackable
Outcome
Faster, trusted service
The platform is designed to support trust, governance and measurable outcomes rather than fragmented transactions.
How it works
Four steps to trusted access and coordination
SIMBA connects the identity, eligibility, service, payment and referral layers so that stakeholders can move quickly without losing accountability.
Register
Members and providers join through a structured, verified onboarding flow.
Verify
Identity and access checks are validated before the service journey continues.
Match
Services, referrals and payment pathways are routed to the right provider or partner.
Track
The platform keeps a clear record for follow-up, audits and operational learning.
Register
Members and providers join through a structured, verified onboarding flow.
Verify
Identity and access checks are validated before the service journey continues.
Match
Services, referrals and payment pathways are routed to the right provider or partner.
Track
The platform keeps a clear record for follow-up, audits and operational learning.
Platform model
Tailored to the scope of the ecosystem
Starter
One inbox, no minimum. For teams answering a few hundred messages a week.
$0.65
per resolved conversation
- One inbox
- Help centre sync
- Weekly gap report
- Month to month, cancel any time
Growth
MOST TEAMS
From 2,000 resolved a month. Everything the agent can do, with a person always one click away.
$0.55
per resolved conversation
- Unlimited inboxes
- Refunds and order actions
- Tone training on your signed replies
- Shared Slack channel
- Two-week shadow rollout
Enterprise
From 20,000 resolved a month, with the paperwork your security team will ask for.
Custom
talk to us
- EU or US data residency
- SSO, audit log, retention controls
- Model card and security review support
- Named implementation lead
Built for real ecosystem work
The platform gives us a clearer path from onboarding to service access, while helping partners work from the same verified view.
Partner operations team
Ecosystem coordination
When care access, payments and referrals are linked, response times improve and follow-up becomes much more accountable.
Clinical access lead
Healthcare delivery
This is not just a digital form. It creates the operating layer that lets different organisations work together without losing context.
Program management lead
Stakeholder network
The value is in connected decisions: one identity, one referral path, one way to measure service access and response.
Platform design partner
Digital services
FAQ
The questions most partners ask first
Need a closer look?
We can map the platform to your stakeholders, workflows and access model.
What is SIMBA?
SIMBA stands for Smart Integrated Market & Business Architecture. It is a digital platform designed to connect registration, identity verification, member access, service discovery, payments, referrals and data exchange across a wider ecosystem.
Who is the platform built for?
It is designed for organisations, institutions and delivery partners that need to coordinate access, trust and service delivery across multiple stakeholders — including health, finance, public service, and community actors.
How does it improve access?
By linking identity, referrals, eligibility and payment flows in one place, SIMBA reduces friction and makes it easier for people to reach the right service quickly and with better accountability.
Does it support AI or assisted workflows?
Yes. The platform can support AI-assisted workflows for triage, structured history capture and operational coordination, particularly where speed and quality matter in patient or member support.
Can multiple stakeholders work on the same model?
Yes. SIMBA is designed around an ecosystem view, where health providers, funders, community organisations, payment channels and partner institutions share a common operating layer while maintaining accountability and governance.
How do we start?
We begin with your operating model, stakeholder map and service flow. From there we define the right rollout, data exchange, integrations and partnership structure for your environment.
